I have placed an order. Is there anything I can do to speed up the process? EKWB - Should let customers known BEFORE they place an order that they MIGHT have to pay an import tax based off how shit the country they live in is. Highly recommended Quick edit: Peter Zitnik was the individual who reached out over several days of coordination on out of stock items, changes to my order, quick refunds and support/payments, and assisted with shipping tweaks to make the experience nearly perfect. You've sold me a faulty unit, you're refusing to replace it. So i placed an order on Black Friday after trying and failing to make an account - the order went through without an account and its been charged. Connect has been addressed and is continuing to be addressed. EKWB - Can get better at labeling their products. I immediately got the list of the rest of the parts in the build and ordered the whole thing from them and had them cancel the EKWB direct order. Plenty of stock, good prices, and lightning fast shipping. I get the account not confirmed and i try to resend email but it never comes. If the order change is still possible, our customer service will be happy to make the change. $159.00 0 (0) EKWB EK-CoolStream SE 240 Slim Dual Radiator. How can I check its status? Always start with support. The support ticket is assigned to EKWB Shipping (Peter) but is not updated. TL;DR -- Performance PCs is awesome, and you should order from them. Why is the price of an item higher at the checkout? A video won't show you any additional information that I haven't already provided. The EKWB Store at Mwave Featured EKWB Products EKWB EK-CoolStream XE 240 Dual Radiator. Why hasn't my order been shipped yet? There is nothing in consumer law that says I need to provide a video to EKWB in order to get faulty goods replaced. ekwb geforce rtx 3070 8gb gddr6 pcie 4.0 8gb gddr6 memory water block: $777.17: b8py302: asus: rtx3080-10g-ek: ekwb water block geforce rtx3080 10gb gddr6x pcie 4.0: $1,050.60: b8py100: asus: rtx3090-24g-ek: ekwb geforce rtx3090 24gb gddr6x pcie 4.0 24gb gddr6x memory: $2,082.05: b6kp279: asus: tuf 3rx5600xto6gevog However i am still unable to make an account. I checked their shippinig policy and it says 1-3 business days processing time. EKWB will file in an inquiry only 30 days after the shipping date of the customer's order. Shipping time is not guaranteed, only estimated; shipping cost is guaranteed as stated at checkout page. As long as your order hasn't been shipped yet, it can be changed. I wish to add some spare parts to my already placed order. I quickly checked last week wasn't holiday in Slovenia so I decided to create a support ticket. Please send us your change request via the contact form or give us a call. Today I checked the support ticket. When I placed my order with you I was a first time customer but I will not be a last time one." I checked the order. Not only is there an increase in newcomers thanks to quarantines, but it's also the holidays. I have ordered an item that is currently out of stock. We're receiving a large influx of tickets because we have a lot of new users with questions, wanting to make order changes, wanting order status updates, etc. How can I do that? A timely reaction is key! Inquiries are no longer possible 6 months after the shipping date. EKWB - Status Unknown, but to not blame. EKWB has done nothing but excel and offer World class products and service. -Toby C., … The order was not yet shipped. The parts are out for delivery today. I wish to add some spare parts to my already placed order ( Peter ) but is not.... 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